Terms of Service

Welcome to My Diner Restaurant Management System ("My Diner", "we", "us", or "our"). By accessing or using our platform, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By registering for, accessing, or using the My Diner platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Description of Service

My Diner provides a restaurant management system that includes menu management, order processing, customer management, reporting, and other related features ("Service"). We offer a 5-day free trial for new users, after which a subscription fee applies based on your selected plan.

3. Account Registration

To use our Service, you must:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate and complete
• Be at least 18 years of age or have parental consent
• Have the legal authority to bind your business to these Terms
• Safeguard your account credentials and not share them with unauthorized parties

4. Subscription and Billing

Free Trial: New users receive a 5-day free trial period. No payment information is required during the trial.

Subscription Plans: After the trial period, you must select a subscription plan to continue using the Service. Subscription fees are billed in advance on a monthly or annual basis.

Payment: You authorize us to charge your selected payment method for all applicable fees. Failure to pay may result in suspension or termination of your account.

Refunds: Subscription fees are non-refundable except as required by law or as explicitly stated in your plan agreement.

5. User Responsibilities

You agree to:

• Use the Service in compliance with all applicable laws and regulations
• Not misuse, hack, or attempt to circumvent the Service's security features
• Not use the Service to store or transmit malicious code, viruses, or harmful content
• Not interfere with or disrupt the integrity or performance of the Service
• Not attempt to reverse engineer or copy any part of the Service
• Be responsible for all content you input into the system, including menu items and customer data

6. Data Ownership and Privacy

You retain all ownership rights to the data you input into My Diner. We do not claim ownership of your business data, menu items, or customer information. Our Privacy Policy explains how we collect, use, and protect your information. By using our Service, you consent to our data practices as described in the Privacy Policy.

7. Intellectual Property

The My Diner platform, including its code, design, features, and branding, is owned by Caldoc Systems and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our explicit permission.

8. Service Availability and Support

We strive to maintain 99.9% uptime for our Service but do not guarantee uninterrupted access. We may perform scheduled maintenance with prior notice when possible. Technical support is provided via email at mydiner@caldoc.com.ng with response times typically within 24-48 hours.

9. Termination and Suspension

Either party may terminate your account at any time:

• By You: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.
• By Us: We may suspend or terminate your account for violation of these Terms, non-payment, or any activity that harms our platform or other users.

Upon termination, we will provide you with a 30-day window to export your data before it may be deleted from our systems.

10. Limitation of Liability

To the maximum extent permitted by law, Caldoc Systems and My Diner shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

12. Indemnification

You agree to indemnify and hold harmless Caldoc Systems, its officers, employees, and affiliates from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the platform. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Caldoc Systems regarding the use of My Diner, superseding any prior agreements.

17. Contact Information

For questions about these Terms or to report violations, please contact us: